ESG

Stakeholder Communication

Stakeholders	Importance to the YungShin Group	Sustainability Topics Primary Focus	Communication Channels and Frequency	Communication Achievements in 2024
Investors	Investors are people of authority and funding providers of the Corporation. The Corporation is obligated to be responsible for shareholders and to protect their rights and interests.	Customer Privacy Customer Safety and Health Marketing and Labeling Legislation Compliance Economic Performance Corporate Image	General Meeting (Annually) Investor Conferences (Annually) Announce Information on the Market Observation Post System or the Official Website (Non-Periodically) Specially designed email and telephone	convened 1 Annual General Meeting 2 Investor Conferences 53 Important Announcements Published on the Market Observation Post System, monthly revenue announcement and quarterly financial information announcement Non-periodic shareholder Q&A tel
Supplier	Supplier is an important cooperation partner in terms of value chain as well as on the road towards implementation of sustainability policies	Ethical Corporate Management Customer Privacy Customer Safety and Health Economic Performance	Telephone, email (Non-Periodically) Scheduled Supplier Evaluation (Annually) Supplier Visit	Conducted Supplier Evaluation
Client/ Product User	Medicine users represent the primary source of revenue for the Corporation. The Corporation consciously provides high-quality products and maintains good relationship with the customers.	Ethical Corporate Management Customer Privacy Customer Safety and Health Marketing and Labeling	Email Telephone Customer Visit	Email: 2024 YungShin Website consultation and company email address received 630 emails, including 440 that received a response and 190 that were responded to through a phone call Telephone: An estimated number of 127,896 incoming calls concerning product consultation. The number of the redirected calls by the company central system were approximately 10,760 calls
Employees	Employees are the driving force of Corporation's operation and growth. The corporation pays attention to employee rights, interests and obligations, enhancing employee happiness, coming together to build the future of sustainable development.	Ethical Corporate Management Customer Privacy Customer Safety and Health Marketing and Labeling Labor Relations, Corporate Image	Education and Training Establish Employee Complaint Mechanism Hold Labor and Capital Communication Meetings to improve communication (Quarterly)	The time of training per capita reached 18.59 hours Hold Labor and Capital Communication Meeting
Governmental Institutions	Medicine management system and scope makers as well as supervisors, The Corporation must pay attention to and abide by government policies of each operation and production location.	Legislation Compliance Economic Performance Corporate Governance Risk Management	Attend symposiums, forums and public hearings. Official Correspondence. Email or telephone (Non-Periodically)	Attend 3 Stock Exchange promotional events, and 2 Taipei Exchange promotional event
Neighborhood Community	The region of location has a deep connection with the Corporation. The Corporation must be careful whether the operational activities have a negative impact on the production and potential clients.	Ethical Corporate Management Customer Privacy Customer Safety and Health Labor Relations	Hold charity activities Designated personnels conduct periodic visits to community leaders (Non-Periodically)	Visit to community leaders (Non-Periodically) Mazu Incense Offering Tour Attending school anniversary events and graduation ceremonies
Media	The media serves as a significant force in shaping societal knowledge. It plays an important role in influencing the Corporations Image, therefore the Corporation should pay attention to its image and reputation.	Ethical Corporate Management Customer Privacy Marketing and Indicators Legislation Compliance	Press release (Non-Periodically) Investor Conferences (Annually) Telephone, email (Non-Periodically)	Two Investor Conferences
Non-profit Organization	Enhance the Corporation’s involvement with social welfare channels through non-profit organizations. This way, the Corporation can fulfill its social responsibility.	Ethical Corporate Management Customer Privacy Legislation Compliance Corporate Image	Welfare Events Industry and Academic Events	R&D scholars, The Corporation has been hosting the YungShin TienTe Lee Pharmaceutical Technology Awards for 20 consecutive years. Hosted TienTe Lee Award Laureate Academic Activities. Hosted Biomedical Camp activities and lectures. Hosted Domestic Elderly Welfare Agencies Sports Competitions with the number of participating units reaching 25 organizations. Provide summer and long-term internship opportunities. Hold professional lectures

Report Mechanism

Purpose:

To fully implement the of all YungShin Group employees conforming to the ethical behavior and the principle of Ethical Corporate Management, we encourage you to report any practices which are illegal, are a violation of ethics or the Ethical Corporate Management Best Practice Principles. To do so we formulated the Corporate Measures of Handling the Reporting of Illegal, Unethical and Dishonest Practices. Through this, we established a reporting system, providing all stakeholders with an appropriate communication channel as well as ensuring the rights and interests of the informer/ whistle-blower and their counterparty.

Report Channel:

Address: 11F, No. 181, Section 3, Minquan East Road, Songshan Dist., Taipei City

E-mail：ysh@yungshingroup.com

ESG

Stakeholder Communication

Report Mechanism

Purpose:

Report Channel:

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